Right here’s a subject that I figured could be attention-grabbing to debate — which airways have essentially the most constantly glorious flight attendants?
In fact the one most necessary factor an airline can do is transport you safely between two factors, ideally in a well timed style. Nevertheless, past that, there’s big variance within the high quality of airways, with service being a serious differentiating issue. On this submit I’d like to debate what makes for excellent inflight service, and which airways supply the perfect service. There aren’t any proper or improper solutions, however simply opinions and experiences.
What makes for excellent inflight service
I’ve written previously about how I don’t suppose there are any airways that constantly supply good service on the bottom. The truth is that there are simply too many variables, there are plenty of contract staff, and so on., so at the very least I haven’t discovered any airline the place floor service is constantly stellar.
Inflight service is a special story, although. There are some airways that supply higher inflight service than others. In case you ask me, there are a number of main elements that contribute to that:
- Consistency is essential, and realizing that you just’re going to have an awesome crew with every flight; some airways have big variance by way of service ranges (particularly at Gulf carriers), and that’s not superb
- Flight attendants need to be educated and given the instruments to supply an awesome expertise; some airways make investments some huge cash in service coaching and execution, whereas different airways… nicely, don’t
- Some airways simply don’t actually give their flight attendants the prospect to shine as a result of service procedures (for instance, I’m considering of Cathay Pacific’s meeting line-esque method to enterprise class service)
- There’s no denying that tradition additionally suits into all of this, and there are some international locations that simply have extra customer support oriented cultures than others (in Japan you’ll get nice service at a comfort retailer or at a Michelin-starred restaurant)
- Accountability is necessary as nicely, with airways having a extra structured hierarchy of crew typically providing higher service than airways with out that, since you’ve a direct “supervisor” you’re reporting to
- For international airways, service experiences might be very totally different relying on the language you communicate, the tradition you come from, and so on.; consciousness and sensitivity to that’s necessary
The airways with my favourite flight attendants
With the above out of the best way, I wished to share the airways the place I constantly discover the flight attendants to be the perfect.
Let me body it this fashion — once I board a flight on these airways, I do know with 99% certainty what degree of service I’m going to obtain by way of friendliness, attentiveness, consideration to element, and so on. In fact there’s going to be some variability, since we’re all people with our personal personalities and methods of doing issues. However at the very least I typically know what to anticipate.
With that in thoughts, under are my picks, beginning with my absolute favourite (and sure, there’s fairly a geographic bias right here, however I’m positive I’m not alone in feeling this fashion).
Singapore Airways
Singapore Airways is certainly one of my favourite airline manufacturers on the planet. What makes the airline so particular isn’t the seats or the planes, however quite the workers. In my expertise, Singapore Airways flight attendants simply function on a totally totally different degree.
They’ve such an unimaginable eye for element, in order that premium cabin service on the airline nearly feels extra like a synchronized efficiency than service. Most spectacular of all, Singapore Airways crews constantly function at such a excessive degree, all whereas making it appear utterly easy.
There’s not an airline the place I’ve discovered service to be as constantly nice as on Singapore Airways, and that’s what makes the airline such a pleasure to fly.
EVA Air
Taiwan is a aggressive aviation market, and I’d argue that EVA Air is the perfect of the airways there by way of service. I’ve discovered EVA Air flight attendants to constantly be very element oriented, pleasant, {and professional}.
Whereas China Airways and Starlux Airways additionally usually have nice service, it appears to me like EVA Air is a little more constant by way of service supply. If you add in EVA Air’s glorious mushy product (the airline has certainly one of my favourite enterprise class merchandise), flying with the airline is a deal with.
Garuda Indonesia
Garuda Indonesia has obtained many awards through the years for having the world’s greatest cabin crew, and I’d largely agree. Whereas the provider’s product has in any other case slipped fairly a bit, I’ve discovered Garuda Indonesia flight attendants to constantly be very pleasant {and professional}. Admittedly that in all probability largely displays that Indonesia has an awesome service tradition.
All Nippon Airways & Japan Airways
Japan has two international airways — All Nippon Airways and Japan Airways — and I’ve discovered each airways to supply good Japanese service inflight. I get a bit much less enthusiastic about service on Japanese airways for the easy motive that the service degree is probably much less reflective of one thing particular concerning the airways, and quite simply displays what’s particular about Japan as a rustic.
Airways that deserve an honorable point out
I want I might make an extended listing, although the above are in all probability the one airways the place I’ve constantly had service that I’d contemplate to be superb. Now, I do need to give a shout out to another airways as nicely:
- Among the many “large three” US carriers, Delta has marginally higher service than American and United, however the distinction isn’t as noticeable as previously; that’s as a result of the airline additionally has a ton of latest staff because the begin of the pandemic
- JetBlue has devoted flight attendants who work in Mint enterprise class, and I discover them to be glorious; nevertheless, that’s a subset of flight attendants, quite than all flight attendants on the airline
- Alaska additionally has above common service in america, and I discover their crews are a reduce above even Delta
- I’ve had among the greatest service of my life on Gulf carriers, as airways like Emirates, Etihad, and Qatar, have some distinctive flight attendants; the problem is that there’s big variability, and there are additionally some subpar crews who do a poor job
- In Europe, I’ve discovered Virgin Atlantic to have essentially the most constantly pleasant service, because the flight attendants actually do care; they’re not all the time essentially the most polished, however they struggle
- Among the many main European international carriers, I feel Air France flight attendants are in all probability the perfect, on steadiness
Backside line
Not all airways are created equal relating to service. Admittedly all of us have totally different perceptions of service on numerous airways, although personally I’ve constantly had the perfect experiences on Singapore Airways, EVA Air, Garuda Indonesia, All Nippon Airways, and Japan Airways.
I’ve had superb service on different airways as nicely, starting from Alaska, to Emirates, to Virgin Atlantic, however the subject has been consistency. In fact let me acknowledge the heavy bias towards Asia with my listing, and that’s why I’ve added some honorable mentions.
Which airways do you suppose have the perfect flight attendants?
